The store owner can issue a service technician with a Technician Card. The Technician Card will allow the service technician the ability to view the machines that the attendants have marked out of service. Once the equipment has been serviced, the technician can mark the machine back into service and record the solution into the system.
Every employee has a dedicated card that highlights their responsibilities. When a store owner hires a new attendant, they are issued an Attendant Card and this card is used to access the many functions that may be required for the attendant to perform their job effectively.
Technician Solution Tracker
When technicians service equipment, they will be prompted by the system to enter in the solution to any problems they resolved while in the store. These solutions are tracked with the service history of the machine and are available for the store owner’s review.
Disable Systems for Service with Status Screen
With the Equipment Status Screen you have the ability to disable a machine for service as well as record the machine's service problem. This screen can then be accessed by a service technician and guide them toward the problem. This screen can be accessed remotely to give store owners a snapshot of how many machines are ‘marked’ out of service.
Remote Monitoring Option
Remote Monitoring is an unattended watch dog service that will monitor the computer status and health of the X-Changer computers. Guidelines and parameters are set so that the service ‘watches’ over the computer and alerts CCI technical support in real time of specific issues. CCI technical support will be able to respond to and remedy these issues through remote access tools and/or contacting the local store owner.
Cycle Based Pricing
This feature allows store owners to charge different amounts for different cycle selections by customers. In this scenario the customer could pay less for a cold wash rather than a hot wash. This could also allow the store owner to charge a premium for modifier cycles like “Extra Wash” or “Extra Rinse” *Supported equipment Only
Integrated Time Clock for Employees
As in all businesses that have hourly employees, dealing with timecards and adding hours each week can take time. With the integrated time clock employees can clock in and out of their shifts. The hours are then reported to you for easy payroll calculations. Just one more time saving feature that can help you efficiently run your business.
Emergency Start Mechanism
With other networked card systems, in the event of a serious failure, all washers would be rendered inoperable. With LaundryCard each card reader has an emergency start program which can start the machine it’s attached to with a special super card.
Dual CPUs For Added Security
It would be foolish not to consider the possibility of an electrical or mechanical failure. That is why when LaundryCard was designed, “redundancy” was deemed an integral part of its operation. By assuming that in the rare likelihood a computer should fail, a second CPU takes control and continues to operate the system with no user intervention. This secondary CPU is a mirror image of the original and would be capable of handling the system until the primary CPU was replaced or repaired.
Hourly Sales Report
Monitor and track the busiest times of the day with the hourly sales report. This report shows each hour in the day and displays the amount of income and sales for each hour. A date range can be entered that will average the sales over multiple days to provide a wider range of data.
Card Concepts is committed to providing valuable services even after the warranty expires. By providing a Repair/Replacement Program for out of warranty card readers, store owners can feel comfortable that the readers can be economically replaced if necessary.
Intelligent Insertion Card Readers
Card readers have been designed to sense any electrical abnormalities. If a card reader detects an abnormal electrical problem the onboard electronics will disable itself to prevent any chance that the abnormality will spread to other card readers. Periodically the infected reader will attempt to restore itself. If the problem has been resolved the reader will come back on line or it will remain disabled.
Low Cost Personalized Cards
With every system, laundry owners are offered low cost replacement cards. All of our cards are personalized with your store name and information, at no extra cost to the laundry owner. Other cards can cost as much as $4.00 per card. LaundryCards are typically available for less than $.70.
In a LaundryCard store the collector is issued a Collectors card. This card enables the system to track the date, time, and amount of each collection. This card is also helpful for single store owners who need to give collection responsibilities to someone else while they are away.
Schedule Store Deadlines and Recurring Events
This feature allows the store owner to schedule tasks with deadlines. This way the operator can schedule reoccurring events like cleaning the bathroom, cleaning the lint traps, or sweeping the floor and the system will remind the attendants of the tasks and tracks whether or not they complete them or not on time.
This allows store owners to reconfigure the cycle configurations without ever touching a washer or dryer. By using the simple point and click online interface, the owner can add prewash, extend a spin time, change dryer temperatures, or even create a custom cycle! Once the data is entered into the X-Changer, the system automatically uploads and reprograms all of the machines in the store! *Supported equipment Only
System Notification Option
System Notification is an automated alerting service. The LaundryCard system currently generates a flag (Red Line) when it detects an error within the CCI Software. The system notification module will automatically email CCI system messages to the appropriate person based on message content. For example if the system detects that the card dispenser is empty or the bill acceptor is jammed, the system would email the store owner. If the system detects that there is a database error, it will e-mail CCI tech support.
Card Specific Discounts
By being able to discount individuals uniquely gives an owner the ability to create an endless number of marketing programs to promote their store. Senior citizen discounts and student discounts can now become a part of your marketing strategy. This can help you target your primary audience and focus on those markets.
Storable Customer Info
Getting to know your customers is a valuable commodity in business. By being able to store your customers personal information, you can offer them extended services and help to build customer loyalty.
Touch Screen Interface
In combination with the Super VGA monitor interface, the system is equipped with a touch screen rather than buttons. This industrial grade interface is durable and can withstand the harshest environments. The flexibility of the device opens endless opportunities for future expansion and upgrades.
High Security Locks
By utilizing Medeco High Security locks on the LaundryCard X-Changer, laundry owners can feel at ease that the cabinet is as secure and protected as any cash holding safe.
Two Year Free Software Support
Every product CCI offers is backed by highly trained service personnel. LaundryCard™ provides 2 years of free phone support available 24/7.
Integrated Card Dispenser
LaundryCard is completely self-contained and it comes equipped with an automatic card dispenser that eliminates the need for attendants to sell or give out cards.
E-Mail, Birthday and Comments
There are user fields that allow you to collect customers email and birthday information. There is also a comments field that has been added to hold special ‘private’ notes regarding a customer. All of the customer collected information can be exported and used to create email blast marketing campaigns or traditional mailings.
Real Time Monitoring Of Store Activity
When you can’t physically be at your store, it is comforting to know that you can always access your Laundromat and monitor its status from any remote location.
One Touch Collect Function
One of the major benefits of having a card system is its ability to reduce the exposure to cash and coins to the public. When collecting from a LaundryCard System, all that is needed is a collectors card and your index finger. The necessary bookkeeping report is generated and the registers are reset. This allows multiple store owners to spend less time collecting at each location and even allow trusted employees to collect.
Dual Power Supplies with Auto Switching
Similar to the CPU’s, the power supplies that are responsible for energizing the system components are duplicated and have an intelligent switching mechanism that will seamlessly detect failures and alert the owner of a problem. All of this occurs with no effect on the system performance.
Card Deposit Tracking
The system can charge your customers a deposit on the card and keep track of these customers. The deposit can be returned if the card is returned. This also prevents customers from claiming to have paid a deposit when they may not have.
In-Store Snapshot of Stores Current Totals
One of the major benefits of owning LaundryCard is the fact that your sales information is totaled and available to a store owner at any time whether it be standing in front of the X-Changer or sitting at home in front of a computer. Unique to Laundry Card, is the ability to check totals on the monitor without opening the cabinet and print them out without touching the keys, or counting a single bill. All reports are Live and require no data to be imported or downloaded. Today’s totals, week to date, Month to Date, Last Month and Year to date sales information is all available instantly.
LaundryCard has the ability to provide detailed transactional reports for almost anything a store owner may want to know. These reports are all ‘Live’ and can be used to analyse store performance and customer trends. Some of the reports provided are: Totals Report, Totals History, Bonus, Bonus History, Average Totals, Weekly Totals, Employee Hours, Service History, Employee Usage, Attendant Duties, Collection, Monthly Report, Machine Activity, Multi-Vend Analysis, and even a custom download tool to extract raw data that can be used to generate your own custom reports.
Technician Time Tracker
The system requires that service technicians check in and out with the system, this allows the store owner to compare time logs with service bills to validate service time.
This allows a designated ‘Head Attendant’ or Manager to enter in work schedule information into the system. This allows all of the Attendants to review their schedule from any X-Changer. It also allows the system to control overtime and “forgotten clock out” situations. If a scheduled employee forgets to clock out of their shift the system will automatically clock them out after a grace period at their scheduled clock out time.
Online Backup Option
Online backup is an automatic backup process that runs each night. The process backs up important data files to allow for a complete recovery of data in the case of severe data loss. The backup package will be transferred though the internet to a CCI storage server where it will be secured and managed in case a recovery is required. These back up packages will be kept for 5 days before the oldest files are removed to allow space for the next backup set. The Online Backup service will automatically email CCI tech support if a backup was not successful. CCI tech support will take the necessary actions to resolve any backup issues.
Multi-Store Networking Option
Multi-Store Networking service allows multiple stores from within the same ownership or franchise to transfer card data between them. For example if a store owner operates three locations in the same town, customers can purchase a card in Store A and use the card in Store B or Store C as well. When a customer visits a store that is different from their previous visit within a franchise the customer will be required to insert their card into the X-Changer in order to transfer their card. Once the card has been transferred the balance on the card will become immediately available. The totals report will have an added field to show store owners the dollar amount of card balances that have been transferred in or out.
The integrated speaker allows the X-Changer to talk customers through system transactions. This friendly bi-lingual voice can help customers feel more comfortable with the system and bridge the gap between attendants and customers that do not speak the same language.
Card Balances Encourage Loyalty
By having customers pay first and use the system, it establishes customers with a sense of loyalty and encourages customers to return.
Retrofit Existing Coin Stores
LaundryCard has been designed modularly so that retrofitting an existing store is affordable.
Cycle Time on Readers
This gives the customer a good idea of how much time is left on a machine. During peak periods customers will be more aware of when machines will become available and when cycles will finish.
Mirrored Databases For Auto Backup
Since LaundryCard uses multiple CPUs to operate a store, both CPUs are updated simultaneously, creating a backup without a separate backup routine. This mirroring ensures that your customers account information is always secure and protected.
Card Readers With Two Line Displays
By designing the card readers with multiple line displays we can give the customers more information regarding their account and their current cycle. This makes the system more user friendly and customers more comfortable with the technology.
Spanish and English Instructions
With Laundromats opening in more diverse neighborhoods, LaundryCard has the ability to enable the laundry customer to choose the language they prefer. The system will also remember the customers language preference and continue to display appropriately.
Send a unique message to any customer or employee. This feature allows you to enter a unique text based message directed to a specific card and when the target card is inserted at the X-Changer the message pops up for the user to read. Thank customers for their loyalty or remind employees to complete tasks.
LCD Touch Screen Interface
With most static printed instructions, many customers do not read them, causing confusion. By utilizing the latest technology in computer monitors, we are able to visually interact with the customer and graphically instruct users on how to operate the system.
Create custom coupon codes that can be distributed to prospective and existing customers. Coupon codes can be entered in by the customer at the X-Changer and the system will redeem the reward automatically. Coupons can be configured to either issue the customer a bonus on their card or provide a discount level that expires on a specified date.
Customers can view their own Card Activity allowing them to review the transactions they have performed in the store and verify their card balance. The activity shows machine starts, values added to card and bonuses earned and redeemed.
The Coin Laundry Association (CLA) which provides education and supportive services to the Vended Laundry industry produced an Attendant training video. This DVD is included with every LaundryCard premium system. The content has also been copied to the system so it can be played in the store on the X-Changer screens. These videos will play in both English or Spanish.
Impact and Water Resistant Reader Housing
The LaundryCard reader is enclosed in an ABS plastic housing with a polycarbonate display lens which is extremely impact resistant. The housing is securely fastened to the cash box of most machines and a neoprene gasket is used to keep moisture and debris away from the reader itself.
Time Of Day Pricing
Time of Day pricing allows store owners to configure the machines to have different prices at different times of the day or different days of the week. This allows store owners to attract business during slow periods and maximize profits during busy periods. What makes LaundryCard unique is its ability to change the pricing up to 3 times per day.
Remotely Control Systems from Any Device
You can remotely control and view the system status, view sales reports, set up marketing and bonuses, and even dispense a card for an employee or attendant! All of this without installing any special software on your home or office computer!